Fiona Calthorpe

Fi is the friendly voice at the other end of the reactive maintenance helpline, making sure client and contractor queries are handled quickly, smoothly, and with a smile. She keeps things ticking along to ensure all work is completed on time and within the expected window.

While her job sometimes means chasing updates (the not-so-glamorous part!), Fi’s past experience at facilities management company Mitie has given her the tools to build strong relationships with external contractors—who are just as eager as she is to get things done promptly and properly.

Away from the helpdesk, Fi swaps schedules for storybooks, diving into non-fiction reads with her son. She’s also a dab hand at all things creative—drawing, painting, and bringing her ideas to life in imaginative ways.

Her dream? To run her own business selling her creations. And if that doesn’t take off, there’s always the stage—she’s got a beautiful singing voice too! But for now, Fi’s making a real impact behind the scenes, helping keep the helpdesk running like a well-oiled machine.